Privacy Policy

1. Local game data

Kongana stores your best climbing height, progression, banana and Magic Papaya balances, reward-claim records, purchase-delivery identifiers, sound preferences, and whether you have seen the intro on your device. These records let us remember your progress, grant items, enforce daily reward limits, and prevent duplicate purchase delivery.

We do not operate a player-account server or a cloud-save service for these records. Your Apple device or cloud backups may contain app data depending on your settings. Eligible scores are separately sent to Game Center when you are signed in.

2. In-app purchases

Apple processes payments for Magic Papayas and Remove Ads. The app receives purchase and entitlement information, including product identifiers, transaction identifiers, verification results, and revocation information. It uses this information to deliver purchases, prevent duplicate delivery, and restore eligible purchases.

We do not receive your full payment-card details. Apple manages its purchase records under Apple's privacy policy. Restore Purchases restores the permanent Remove Ads entitlement; it does not automatically recover a lost local consumable balance.

3. Game Center and scores

When you are signed in to Apple Game Center and the leaderboard service is available, Kongana submits eligible climbing scores and retrieves rankings and player display names. Your Game Center display name and score may be visible to other players. You can play without Game Center; manage its sign-in and privacy options in your Apple device settings.

Apple separately processes Game Center activity under Game Center & Privacy.

4. Optional ads and privacy choices

Kongana integrates Google AdMob and Google's User Messaging Platform (UMP) for optional rewarded advertising. The release version can request live ads; availability depends on your privacy choices, Google's service, and ad inventory. Development builds use test ads, which can still contact Google. The information below describes these services when they are active.

When ads are available, you can choose to watch a rewarded ad in the Shop to earn a Magic Papaya. There are no banner ads or automatic ads after a game ends. Once the app recognizes your Remove Ads purchase, it offers direct daily claims instead of requesting ads. Buying Remove Ads does not delete information previously processed by advertising providers.

Google's advertising SDK may process IP addresses and approximate location inferred from them, device or app identifiers, ad views and interactions, crash reports, and performance information. Google uses this information for ad delivery, measurement, diagnostics, and related analytics; use for personalization depends on settings and applicable permissions. These services do not become data-free merely because an ad is non-personalized.

When the advertising feature is active, consent-information requests may occur when you open the Shop, before you choose to watch an ad. The app checks whether the consent service permits an ad request before loading an ad. When the consent service requires a privacy-options entry, Shop → Ad Privacy Options is available to revisit your choices. You can decline optional ad viewing and still play the game. Withdrawing consent does not affect the lawfulness of processing based on consent before its withdrawal.

The current app does not request Apple's App Tracking Transparency permission or directly read the IDFA. This does not mean advertising services collect no identifiers or data. See Google's privacy policy and Google Mobile Ads SDK data disclosures.

5. Contacting support

If you email us, we receive your email address, any name included in the message, and the information you choose to send, such as screenshots, device details, or purchase references. We use these to answer your request, investigate issues, and resolve purchase or privacy questions. Support email is handled through Gmail.

Please send only what is needed. Do not send passwords, verification codes, or full payment-card details. Support correspondence is deleted within 12 months after the request is resolved, except records needed for ongoing disputes or legal obligations, which are retained only as long as necessary for those purposes.

6. Providers and international processing

The services described here involve Apple for purchases and Game Center, Google for advertising, consent and Gmail support, and Netlify when you visit the hosted policy page. These providers may process information in countries other than where you live, where data-protection laws may differ. Their linked policies describe their processing, retention, and international-transfer arrangements. Contact us for information about transfers involving personal information we control.

We may disclose information we hold when required by law or reasonably necessary to handle a legal claim or protect the security of our service. We do not operate a separate player-profile database for sale to advertisers. Advertising-related disclosures may qualify as "sale", "sharing", or targeted advertising under some privacy laws, depending on how the service is used. Use the available ad privacy controls or contact us about your choices.

7. Retention and deletion

• Local game records: retained in the app's local storage while the app remains installed, unless changed or removed. Deleting the app can remove your saves, including unspent purchased papayas. Backups are managed separately through Apple.
• Support messages: retained according to the 12-month rule above, subject to the stated exceptions.
• Provider records: Apple, Google, and the hosting provider apply their own retention rules. Deleting Kongana does not automatically delete their records or previously submitted leaderboard scores.

Contact support before deleting the app if you have an unresolved purchase problem. We cannot remotely erase a save that is stored only on your device.

8. Your rights and choices

Depending on your location and the processing involved, you may have rights to access, correct, delete, or obtain a copy of your personal information; restrict or object to processing; withdraw consent; or opt out of certain advertising uses. Contact our privacy email to make a request about information we hold. We may need proportionate information to verify that a request concerns you; please do not send identity documents unless specifically necessary and requested.

You may also contact the data-protection authority responsible for your location. For information held by Apple or Google independently, use their privacy controls or request channels; we can explain which provider is involved but cannot promise deletion of records outside our control.

Where applicable data-protection law requires a legal basis, we rely on providing the services you request for gameplay and purchase fulfillment; our legitimate interests in responding to support requests, preventing duplicate delivery and fraud, and protecting the service; compliance with legal obligations where relevant; and consent for processing that requires it. Our legitimate interests do not override your rights. Apple and Google explain the legal bases for their independent processing in their own notices.

9. Children and families

Kongana is intended for a general audience and is not specifically marketed to children under 13. It does not ask players to create an account or provide their age. An age rating or general-audience description does not itself determine how children's privacy rules apply.

If you are a parent or guardian with a concern about information relating to your child, contact us. If we learn that information within our control was collected from a child without legally required parental consent, we will take steps to delete it or otherwise address the collection as required by law. We can also help identify the relevant provider for information outside our control. Children should ask a parent or guardian before contacting support or making purchases.

The current app does not include an age screen or a parental-consent system. Parents can use Apple's device and purchase controls to manage their child's access. These controls and an ad-content rating are not a substitute for legally required privacy protections.

10. This policy page

This standalone page contains no advertising, analytics scripts, contact forms, or code that sets cookies or browser storage. Email links open your email application; external links take you to another provider's website.

When you visit the copy of this page hosted on Netlify, the hosting service may process your IP address, requested URL, browser information, and operational logs to deliver and secure the page. Provider-held records are subject to the applicable hosting terms and retention practices. If we retain request records to investigate a reported issue, we keep them only as long as needed for that investigation or a legal obligation. Contact us about information associated with your visit.

See Netlify's privacy statement and its Data Processing Agreement. This description concerns this policy page, not every page on the studio website.

11. Updates and contact

We will update this policy when the game's information practices change and revise the date shown above. Where required, material changes will be brought to your attention and additional consent requested before the relevant processing starts.

Operator: Tran Nguyen
Privacy and support: mimipillow.studio@gmail.com